Restaurant policy
Welcome to Ocean Queen Buffet. To ensure an enjoyable and attentive dining experience for all our guests, we kindly invite you to review the following general policies and regulations:
Last updated: October 29, 2026
Operating Hours
The restaurant is open daily from 6:00 PM to 10:00 PM.
Holiday and Lunar New Year Surcharges
Additional surcharges apply during public holidays and the Lunar New Year period. Please contact the restaurant for further details.
Promotions
Promotions cannot be combined with any other offers or promotional programs at the restaurant. Complimentary items included in promotional offers must be consumed on-site during the dining period. They cannot be exchanged for cash or deducted from the service bill. Website promotions are applicable to guests who book directly with and make payment to the restaurant.
Corkage & Outside Food Policy
Dear guests, please refrain from bringing outside food into the restaurant (except for baby food or specialised infant formula). For wine, spirits or beer brought in from outside, the restaurant kindly reserves the right to charge a corkage fee.
Table Reservation Holding Time
The maximum table holding time is 15 to 30 minutes (depending on actual availability). After this period, if no rescheduling notice has been received, the restaurant reserves the right to release the table for other waiting guests to avoid operational delays.
VAT Invoice
Please provide your company details/VAT invoice information at the time of booking.
Food Allergies & Dietary Restrictions
If you have a history of allergies to specific seafood, peanuts, gluten, or have special dietary requirements, please inform our service staff or Chef de Cuisine in advance for proper assistance and recommendations.
Hot Counter & Children Safety
To ensure maximum safety for young children, parents and guardians are kindly requested to accompany kids when moving near live cooking/carving stations and hot-holding lamp counters.
No Food Waste Policy
We kindly hope you will take moderate portions at each buffet visit so you can always enjoy hot, delicious dishes. In cases of significant excess food left on the table (200g or more of unconsumed food), a nominal surcharge will be applied in accordance with our food waste policy to encourage a civilized buffet dining culture.
Dine-In Only
Buffet tickets apply exclusively to dining inside the restaurant space. Take-away service is not available for any items on the buffet spread.
Free-Flow
The Free-Flow package is charged separately based on guest preference and is served exclusively to guests aged 18 and older. To ensure fair operations, the Free-Flow package applies to registered guests individually, and drinks cannot be shared with non-registered guests.
Children Standard Policy
To ensure your family receives the correct pricing benefits, a standard height measurement chart is available at the reception area. Our staff is always happy to assist with a quick height check for your children before seating. Children with a height of 1.3m or taller are considered adult guests.
Contacting the Restaurant
When you call, message via Zalo, WhatsApp, WeChat, or send an email, the information you provide is processed by these platforms and will strictly be used by the restaurant to respond to your request.